A customer sends “My washing machine won’t drain” through your website. Before you can assess the job, someone has to ask for the make, model, postcode and any error code. If the customer replies while your team is out on repairs, that conversation can stretch across the whole day.

We build an AI website assistant that asks those questions when the customer first gets in touch with the company . It collects the appliance details, asks what happened and offers a callback slot from your available calendar times. Your team receives the answers together, ready to review before calling the customer.

For example, instead of “Washing machine broken”, the enquiry arrives as “Bosch washing machine, model WAN28281GB, displays E18, water remains in drum, customer in LS6, callback requested Tuesday at 10 am.” Missing details are marked as unknown. The assistant does not invent them or claim to diagnose the fault.

What You Get:

• One AI chat assistant installed on your appliance repair website
• Questions tailored to up to five appliance types your business repairs
• Collection of the customer’s name, contact details, postcode, appliance make, model, and description of the fault
• A request for the exact error code when the customer reports one
• A check against your service postcodes and the appliance types you accept
• Callback booking through one connected Google Calendar, using the hours and appointment lengths you set
• An n8n workflow that emails your team the enquiry details and confirmed callback time
• Answers to up to 25 approved questions about your call-out charge, opening hours and repair process
• Testing with 20 sample conversations, two rounds of adjustments and a handover session

The Benefits to You:

• Gather useful job details while your team works or the office closes.
• Ask relevant questions for each appliance instead of using one long form
• Reduce the basic questions your staff must repeat on every call
• Give your team the reported error code before they speak to the customer
• Identify enquiries outside your service area before spending time on a callback
• Let customers choose an available callback time without exchanging several messages
• Keep the booking and fault description together so that your team can prepare
• Give customers consistent answers based on your actual business terms
• Check the assistant’s behaviour before putting it in front of customers

This package covers one website, one business location and one callback calendar. It books telephone callbacks, not engineer visits. It does not diagnose faults, promise that a repair is possible or provide instructions for electrical or gas work.

The price includes setup, written operating instructions and 14 days of support to fix faults in the agreed build. Chat software, n8n hosting and AI usage charges are paid separately. Your business keeps control of the connected accounts.

Send us your website address, service postcodes, appliance list and call-out terms so we can confirm the setup before you order.