Giantecomm.com wants you to be happy with your services purchased from us. However, if you are not completely satisfied, we would sincerely like to understand what went wrong with your order.
In such cases, and where possible, we will credit your XB account or refund the full monetary value of the service, subject to the terms below.
Giantecomm.com reserves the right to assess and credit or refund clients on a discretionary case-by-case basis.
This is acknowledged pre-purchase of "Giant eComm" services, which in some cases are reliant on the delivery of third-party suppliers (where Giantecomm.com simply serves as an intermediary service to a third-party supplier).
For all refund queries, please direct inquiries to [email protected] where a ticket escalation may be logged.
Service Delivery Failure
In cases where a third-party service provider has failed to deliver or short-delivered on an order, Giantecomm.com reserves the right to review the case and source a new supplier to deliver the requested service before a refund or credit is issued.
Transaction Fees and Duties
Transaction charges levied between suppliers in the operation of some web services may carry transaction costs and handling fees. In most cases, these transactions are embedded into the product sales price and are not refundable.
Quality of Service
Giantecomm.com makes no guarantee whatsoever on the outputs of services delivered as part of the service offering. Reporting on services provided is limited to the output delivery and not its effectiveness in the marketplace, where there are many variables beyond our control. Goods and services are delivered as stated and are not subject to refund or credit without management approval.
Vouchers & Coupons
Vouchers and coupons are not eligible for refund or credit under any circumstances. There are two methods on Giantecomm.com used to issue promotional vouchers and coupons. These funds are virtual and not representative of monetary value.
Balance Refunds
Credit balance refunds are refundable in circumstances where a client wishes to close their account with Giantecomm.com. In such cases, please email [email protected] with an account refund and cancellation request. Funds are transferred back to assigned bank accounts from the date of our bi-monthly supplier payment cycles, and refunds are not issued immediately. Please note: ID verification and other precautionary measures will need to be requested and furnished to validate the account holder's payment details.
Refunds Prior to A Service Delivery
Cancellation by Giantecomm.com, a third-party supplier, or the account holder will result in the full purchase price being refunded to the account holder's credit balance on Giantecomm.com. Cancellation is not indicative of a due monetary refund and is usually automatic.
Other Refunds and Liability
By default, Giantecomm.com reserves the right to hold credit funds in good faith for service delivery on behalf of account holders. In the event that there is a dispute in relation to a service provided from this platform, Giantecomm.com's limitation of liability extends only to the value of the services willingly and electively purchased via the Giantecomm.com platform.
Platform Abuse
In good faith, we provide a range of marketing and promotional services. Account holders that abuse our services or attempt to exploit Giantecomm.com's systems or use Giantecomm.com's systems to exploit services are subject to having immediate account closure without refund in reserve of all due rights.
These rights include the circumvention of Giantecomm.com's payment platforms to solicit suppliers in our network (strictly prohibited), bringing reputational harm to the Giantecomm.com brand or service offering, and any direct violation of the terms agreement on registering with Giantecomm.com.
